Service User Involvement matters!
Whether you are front line staff, manager, policy maker, or service user, whether you have a long standing interest in service user involvement, or are relatively new to the subject, the resources you can access through this website will support you in your activities.
We define Service User Involvement as a way of enabling people to participate in decisions and actions that affect their lives. This could be by asking people what they think of a service, e.g. by questionnaire or comments box or in a 1:1 interview, or it could be that service users co-lead in organisations (by being on management committees, recruitment panels etc). Or a whole host of other participating activities.
The main point of service user involvement is to enable people to participate and/or influence the planning, the running, and the design and progression of services, policies, and perceptions.
24th February 2012, Albert Halls, Stirling: SHIEN Confererence 2012
Getting It Real, Getting It Right: Involving Service Users in Housing Options
The event will be considering how to involve people with lived experience of homelessness in the design and delivery of the new Housing Options approach across Scotland. An important event for organisations involved in the HUBS, as well as the full range of local authority, health, RSL and voluntary sector partners who will be involved in the implementation of Housing Options models locally. Further information and a booking form are now available here.
To inform future work, we would appreciate service users letting us know the answer
to the following question:
'A homlessness service is a good service if ....'
