Scottish Homelessness Involvement and Empowerment Network

Whether you are front line staff, manager, policy maker, or service user, whether you have a long standing interest in service user involvement, or are relatively new to the subject, the resources you can access through this website will support you in your activities.

We define Service User Involvement as a way of enabling people to participate in decisions and actions that affect their lives. This could be by asking people what they think of a service, e.g. by questionnaire or comments box or in a 1:1 interview, or it could be that service users co-lead in organisations (by being on management committees, recruitment panels etc). Or a whole host of other participating activities.

The main point of service user involvement is to enable people to participate and/or influence the planning, the running, and the design and progression of services, policies, and perceptions.

***The SHIEN 2012 Conference Report is now available here. (PDF)***

To inform future work, we would appreciate service users letting us know the answer to the following question:   

'A homelessness service is a good service if ....'