Main Learning Point: Services need to listen to the needs of service users.
What we did
We asked residents at our direct access hostel and one of our resettlement units to complete a questionnaire on day services in 2005 and again in June 2009. we asked people to agree or disagree with a statement. In 2009 we also asked 4 open questions. In 2005 30 people responded out of a possible 53. In 2009, 30 again responded.
First time key workers issued the questionnaire. Second time around we asked SW students to facilitate. In 2005 we used the data to make an argument for the need for day services.
What was good about the activity?
What were the challenges?
We had a very short time frame to bring it all together.
What could have been improved?
Resources to consider.
We would like to find out about your thoughts on this activity, so please feel free to add anything from your experiences, or ask a question in the comments section below.