New Courses

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Engaging Seldom Heard Voices

Seldom heard voices are individuals and communities who don’t have a common, collective voice and are typically under-represented in consultation and the development of services. This introductory course is for both front line practitioners and those in strategic roles. Participants will learn:

  • Common barriers to engagement and how to avoid them
  • Practical tools for engaging seldom heard voices
  • How to create a safe and friendly environment for participation
  • How to develop relationships and understand boundaries

PIE and You:
Understanding Psychologically Informed Environments

This introductory course is for all managers and practitioners hoping to learn about and develop a PIE approach within their services. This briefing looks at the context, principles and benefits of a PIE-approach, as well as some of the tools and techniques available to develop PIE in your services and projects. You will learn:

  • The context, principles, and benefits of PIE
  • Practical implications and what PIE means for social spaces
  • The crucial role of staff and volunteers, and how to support them
  • How to identify barriers to involvement
  • How to measure the impact and success of PIE within your service

Touching the Void:
An Introduction to Trauma-Informed Care   

Complementary to psychologically informed environments, Trauma-Informed Care is an approach for service delivery for people who have complex needs and may be vulnerable.

As with PIE, Trauma-Informed Care is intended to develop understanding and to shift the focus of service delivery towards improving the psychological and emotional well-being of people accessing and working with your service or project. This is an introductory briefing session that will support attendees to:

  • Gain an understanding of trauma and its impact
  • Understand how to recognise trauma in an individual
  • Develop a toolkit to work with survivors of trauma
  • Understand why and how to create safe spaces
  • Adopt a strengths-based approach to support clients


Assessing the Impact of PIE   

As more and more services and organisations take a psychologically informed approach to delivery, it is increasingly useful to have a consistent and straightforward assessment tool to enable organisations to understand how PIE is working, and how to improve it further.

Pizzazz has been developed for this purpose, as a distance travelled model incorporating input from staff, volunteers, and people using and accessing services. Pizazz also goes beyond a simple assessment and asks useful questions about what helps and hinders development and what services can do to build on strengths and tackle problems. It then becomes a change management tool, and not just a static, one-off assessment. This is an introductory briefing session to help attendees understand:

  • What Pizazz is and what is it not?
  • How to introduce and use Pizazz to self-assess your PIE approach
  • The practical and resource requirements
  • Where Pizazz fits depending on your environment
  • How Pizazz can inform and influence change in your service