New Courses

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Engaging Seldom Heard Voices

Seldom heard voices are individuals and communities who don’t have a common, collective voice and are typically under-represented in consultation and the development of services. This introductory course is for both front line practitioners and those in strategic roles. Participants will learn:

  • Common barriers to engagement and how to avoid them
  • Practical tools for engaging seldom heard voices
  • How to create a safe and friendly environment for participation
  • How to develop relationships and understand boundaries


PIE 2.0
Understanding Psychologically Informed Environments

Following discussion and feedback from services, a new overall framework for understanding and creating Psychologically Informed Environments (PIEs) has emerged: PIE 2.0.  This aims to clarify ambiguities in the earlier models and provides a useful link to the new self-assessment tool: Pizazz.

This course is for all managers and practitioners looking to develop and refine a PIE approach within their services. By bringing together the theory, tools, and outcomes this briefing will help your team to understand:

  • The context, principles, and benefits of PIEs;
  • The crucial role of staff and volunteers, and how to support them;
  • How to identify and remove barriers;
  • The benefits of measuring the impact and success of PIE 2.0 in your service.


Touching the Void
An Introduction to Trauma-Informed Care   

Complementary to psychologically informed environments, Trauma-Informed Care is an approach for service delivery for people who have complex needs and may be vulnerable.

As with PIE, Trauma-Informed Care is intended to develop understanding and to shift the focus of service delivery towards improving the psychological and emotional well-being of people accessing and working with your service or project. This is an introductory briefing session that will support attendees to:

  • Gain an understanding of trauma and its impact
  • Understand how to recognise trauma in an individual
  • Develop a toolkit to work with survivors of trauma
  • Understand why and how to create safe spaces
  • Adopt a strengths-based approach to support clients


Assessing the Impact of PIE   

As more and more services and organisations take a psychologically informed approach to delivery, it is increasingly useful to have a consistent and straightforward assessment tool to enable organisations to understand how PIE is working, and how to improve it further.

Pizzazz has been developed for this purpose, as a distance travelled model incorporating input from staff, volunteers, and people using and accessing services. Pizazz also goes beyond a simple assessment and asks useful questions about what helps and hinders development and what services can do to build on strengths and tackle problems. It then becomes a change management tool, and not just a static, one-off assessment. This is an introductory briefing session to help attendees understand:

  • What Pizazz is and what is it not?
  • How to introduce and use Pizazz to self-assess your PIE approach
  • The practical and resource requirements
  • Where Pizazz fits depending on your environment
  • How Pizazz can inform and influence change in your service


No Wrong Door
The Right Place at the Right Time

Preventing and ending homelessness relies on someone finding the right door at the right time.  To make this a reality for anyone experiencing homelessness, Scotland’s ambition is for a ‘no wrong door’ approach.

This workshop is for anyone looking to the idea that no matter where a person enters a ‘system’ they should find – as a minimum – a kind face and a quick, joined-up response. This depends on organisations being able to make referrals that match the client with the right service at the right time.

This workshop will explore:

  • ‘No Wrong Door’ and the Scottish context;
  • Super referrals: pace, preparation and suitability;
  • The power of being personal – becoming a “well-kent face!”
  • Practical ways to develop a ‘no wrong door’ approach in your role and organisation.


To Dance with Grace
Assertive Outreach and Homelessness

Outreach and engagement strategies are critical in helping people experiencing homelessness to transition from the streets into housing and services. Good, effective outreach and engagement is built on strong values, principles, and unique worker stances amidst difficult circumstances – a dance with grace.

Outreach workers take one step toward a potential client, not knowing what their response will be—will the client join in or walk away? Do they like to lead or follow? Every outreach worker has a different style and is better at some steps than others. To dance with grace, when the stakes are high, is the challenge for all of us.  This interactive session is for any practitioner or manager looking to develop their outreach and engagement, and will explore:

  • How to develop trusting relationships built on strengths and aspirations;
  • The values and principles of good outreach and advocacy;
  • Practical tools and tips for engaging people;
  • The benefits of and approaches to developing strong networks ;
  • The power of peer support.


Have You Somewhere To Stay Tonight?
A Rough Guide to Homelessness

Homelessness is not an ailment but is instead something that happens to people at the end of a difficult, unique journey. These briefings are for anyone looking to better understand the context of homelessness and to develop an evidence-based understanding of some of the options and challenges faced by people when they experience and move out of homelessness.

Participants will:

  • Gain an overview of homelessness – the current context, possible causes, and typical demographics;
  • Better understand the links between poverty and homelessness and, through recent multiple exclusion homelessness research, the steps to homelessness from childhood;
  • Explore the methods currently used across sectors to identify and support homeless people e.g. Psychologically Informed Environments (PIE);
  • Further understand how people can get lost in or opt out of the current system – and approaches to tackle this such as the Housing First model;
  • Develop an understanding of where to refer or signpost people to for support;
  • Learn appropriate ways to raise the issue of homelessness and explore effective questions to get to the heart of the matter.